Who should I contact if I have a question about my police check?

If you'd like an update on the progress of your check, or have any questions regarding your result, please contact our friendly support team directly by emailing support@certsy.com.

The ACIC cannot be contacted directly by members of the public who have submitted a police check via an accredited body. The role of the ACIC is to facilitate access to the NPCS, they are unable to provide any information to individuals regarding the status of a police check or result information.