Can I get a refund?

We will only provide you with a refund in certain circumstances.

We will be happy to cancel your check and provide you with a refund if:

• You have made a payment but have not submitted your application for processing as you no longer require your check
• You have made a payment but have not submitted your application for processing as you were having difficulty completing your application
• Your check has been submitted but was terminated by Certsy due to issues with your application and there has been no communication from you.

We will not provide you with a refund once we have processed and lodged your check. We can cancel your application, but once your application has been processed and lodged we will not provide you with a refund.