Certsy aims to get 90% of Police Checks back within 1-2 business days, providing there are no issues with your application and your name does not match one within the central index of names.
When a name match occurs, your check will be forwarded on to the relevant state police agency, who will then investigate the name match and determine whether any relevant historical police information can be released. Due to unprecedented volume, state police agencies can take 15-30 business days, and as a result there will be a delay in getting your Certsy National Police Check certificate to you. When a name match occurs, Certsy ensures that we notify you straight away, and keep you updated with the progress of your police check.
It is recommended that applicants permit as much time as possible for the completion of a check. To ensure the police check is processed quickly, please make sure you complete all the required sections of your application in full so that your details are up to date and correct, and the images of your ID provided are clear and readable.
Due to the disruptions caused by the COVID-19 pandemic, please note there may additional delays in police agencies processing National Police Checks. Thank you for your understanding.
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