How do I share my result?

You can share your certificate with your prospective employer, as it is a PDF file that can be attached in an email, or printed off if required.

You can locate your certificate by logging into your Certsy account and clicking into the relevant card on the main dashboard. Once you are on the summary screen, you will be able to easily download a copy of your certificate.

Why can I no longer access/see my check result?

As per the data storage and retention requirements as set out by the ACIC and applicable to all accredited bodies, we aren't permitted to keep a record of your result for longer than a period 12 months. If your check was obtained over 12 months ago, you will no longer be able to access your result in your Certsy account. 

For more information on our policy on the storage of personal information on Certsy, check out our article on Storage & Security of Personal Information.