Why is there a delay in my Driver’s Licence verification?

There could be a delay in your Driver’s Licence verification if the information entered into the Certsy system does not match the information as displayed on your document, and your document cannot be auto-verified with the official issuer or record holder.   

There could also be a delay if there is a system connectivity issue and Certsy cannot perform an auto-verification with the official issuer or record holder. 

In all cases, your Driver’s Licence verification submission will be referred to the Certsy support team for manual verification. Depending on the cause of delay, the process of manual verification could take up to 1 business day.  

 You will receive an email from Certsy to notify you as soon as your result is ready.