Having trouble logging in to your Certsy account? If you have a Hotmail, Outlook or Live email account, please follow the troubleshooting steps outlined below.
Step 1: Check you have typed in your email address correctly.
Step 2: Check if the access code has been sent to your spam/junk folder.
Step 3: It looks like you may need to add Certsy as a safe sender.
- Click here to access your email account settings.
- In the 'Safe senders and domains' section, click the +Add button. Type certsy.com and hit Enter.
- Click the blue Save button to save your changes.
- Wait 15 minutes for the new settings to be applied, then try to log in to Certsy.
If you're still experiencing issues logging in, please contact us.