I'm not receiving the access code (for Hotmail, Outlook and Live email accounts)

Having trouble logging in to your Certsy account? If you have a Hotmail, Outlook or Live email account, please follow the troubleshooting steps outlined below.

Step 1: Check you have typed in your email address correctly.

Step 2: Check if the access code has been sent to your spam/junk folder.

Step 3: It looks like you may need to add Certsy as a safe sender.

• Click here to access your email account settings.
• In the 'Safe senders and domains' section, click the +Add button. Type certsy.com and hit Enter.

• Click the blue Save button to save your changes.
• Wait 15 minutes for the new settings to be applied, then try to log in to Certsy.

If you're still experiencing issues logging in, please contact us.