General Help

How to Use Certsy

• How to update an image

Help With: Your Address Details

• Address details: what do I need to provide?
• How to edit your address details

Help With: Your ID

• How to locate your passport number
• How to locate your medicare number & individual reference number
• How to locate your birth certificate registration number
• How to check your enrolled address

Help With: Providing Images

• How to ensure the image of your ID is not rejected
• How do I provide a good selfie?
• How do I take a photo with my webcam?

Help With: Your Account

• How do I reset my password?
• Account Deletion
• How do I apply for a police check with Certsy?