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  1. Certsy
  2. General Help

General Help

How Certsy Works

How to Use Certsy

  • How to update an image

Help With: Your Address Details

  • Address details: what do I need to provide?
  • How to edit your address details

Help With: Your ID

  • How to locate your passport number
  • How to locate your birth certificate registration number
  • How to check your enrolled address

Help With: Providing Images

  • How to ensure the image of your ID is not rejected
  • How do I provide a good selfie?
  • How do I take a photo with my webcam?

Help With: Your Account

  • I'm not receiving the login code (for Hotmail, Outlook and Live email accounts)
  • Account Deletion
  • How do I apply for a police check with Certsy?
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